Indian Grocery

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Privacy Policy

GDPR Compliance

In compliance with the GDPR, we have set out our policies on how we collect, store, use and protect the information you provide to us when using our website or services.

Should we ask you to provide certain information by which you can be uniquely identified in using our services, we will always treat such information with utmost care and in accordance with this privacy policy.

This privacy policy may be changed from time to time to keep it up-to-date , we request and encourage the users of our services to check this page frequently to satisfy themselves that our policies meet requirements of your privacy. If you disagree with any part of this policy, or wish to contact us in this regard, please write to our Data Protection Officer on: dpo@asianbuy.co.uk for redressal of any such issues.

What data do we collect and what do we do with the information provided?

The only data we seek or collect are the data that are absolutely necessary to execute our business processes. We may collect the following types of data during our engagement with the customer:

During Customer Registration:

When a customer registers with us (this activity is optional and voluntary), we collect the customer's full name, email address and contact telephone numer as shown in the registration form. This information is used for processing your order correctly, for timely and accurate delivery of goods, and for various promotional activities (including best deals, offers, other information in relation to your purchase etc.).

During purchase of goods:

If a customer has not already registered with us, or earlier information provided by the customer is inadequate to process the order, we solicit and collect the customer's full name, email address, billing and shipping address and contact telephone number.

In addition to the data on personal information above, we also collect details of the purchase (product & quantity) you have made through our website; however, we do not collect, store/retain or process any payment information whatsoever. Both sets of information provided above are used for processing your order correctly and to enable the timely and accurate delivery of goods.

Any Order Notes (optional) you provide along with the order is used to prepare and deliver your order accordingly.

While making payment:

To pay for goods and services by the customers, we use payment gateway providers who authorise and collect the payment on our behalf. When the customer proceeds to pay for the order, they are required to provide payment card details and other personal information - we have no visibility of the information you may provide to the Payment Gateway Providers (who are controlled and governed by the rules of the Financial Conduct Authority in the UK) in processing of your payment. We never store your credit card details or have any access to payment information provided.

Our connection to payment gateway is SSL-backed and the payments processing by the Payment Gateway Providers use 3D secure technology to process your payment data.

Protection of your payment information is paramount to us - your payment information is always processed securely.

While contacting us to provide comments, feedbacks, complaints or reporting issues:

You may need to contact us from time to time in relation to the processing of your order, to leave your comments, share your feedback, raise an incident or complaint with us. We use this information to take remedial actions and improve our services (as may be the case).

During Newsletter Subscription:

You may subscribe to our newsletter so that we can send you our offers and best deals from time to time to enhance your shopping experience - your email id is solicited for this subscription.

The subscription can be cancelled at anytime by clicking on the unsubscribe link provided in every newsletter sent to you.

While writing reviews:

You may wish to write reviews (and provide ratings) on products purchased, or share your opinion on our goods and services. This data is captured by our review form on products and by a third party supplier (e.g., TrustPilot). We will display them on our website and our third party's website to enhance the shopping experience of other customers as it provides factual insight on products and services from actual consumer's perspective.

During third party engagement:

We work closely with third parties (including, for example, business partners, payment and delivery services, advertising networks, analytics providers, search information providers, marketing agencies and credit reference agencies) and may receive information about you from them. We may combine this information with information you give us to ake business decisions.

General:

The information we collect allows us to better understand customer's needs and enables us to provide a better service in future. Your information is used in a variety of means including:
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with information, products or services that you request from us.
  • To process purchases, refunds, exchanges and other transactions.
  • To provide you with information about other goods and services.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service(s).
  • To analyse for fraud protection and credit risk.
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To keep our site safe and secure.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To make suggestions and recommendations to you and other users of our site about goods or services that may be of interest to you.
  • How do we store your sensitive personal data?

    Information provided by you is stored on our secure servers and we take all realistic steps to protect your information in accordance with this privacy policy.

    Unfortunately, the transmission of information via the internet can be breached by malacious cyber attacks and other technolgy failures and hence cannot be completely secure all the time.

    Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the website; and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    Sharing of information provided by you

    We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

    In order to fulfil your order, process your payment details and to provide you with services, we may share your personal information with our trusted service providers including but not limited to payment gateway provider, delivery partners, analytics & search engine providers and credit reference agencies.

    Analytics

    Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than two years.

    Link to external websites

    It is possible that our website will include links to other websites of interest. Once you have used these links and leave our website, it is important to note that we no control over that website or its policies. We therefore cannot be held responsible for the protection and privacy of any information which you may provide to those websites. Any third-party website included as a link on our website is not governed in any way by this privacy policy.

    Social media platforms

    We operate social media platforms. These platforms do not comply with current Data Privacy Act and subsequent GDPR provisions although they may well conform to the U.S Privacy Shield protocols.

    It is our policy that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested to do so.

    Your rights as a consumer

    You have the following rights under law in respect to the protection of your personal information:
  • The right to be informed about the collection and use of your personal information
  • The right of access to your information to verify the legality of our use of it
  • The right to request that inaccurate or incomplete information about you is rectified
  • The right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent)
  • The right to restrict the use of your information
  • The right to obtain and reuse the information that we have about you for your own purposes
  • The right to object to certain uses (such as for marketing purposes) and
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

    Should you wish to exercise any of these rights or have an enquiry or concern about our privacy & cookie policy, please contact us at dpo@asianbuy.co.uk